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Will I have to go to Court?

Most matters are resolved successfully through negotiation with the insurer.  If negotiations are unsuccessful most matters will be assessed through the CARS (Claims Assessment Resolution Service) process.  Very rarely will a claim then progress to Court, however, that is an option if you are not satisfied with the outcome at CARS.

If, however, your claim is one in which the insurer has denied fault or if you are a person under the age of 18, your claim will be exempt from the CARS process. In these circumstances, if negotiations are unsuccessful, Court proceedings will be required.

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Marsdens Offices